The security of your personal information is very important to Wine-Street.Com and we do respect it. Wine-Street.Com is the sole owner of the information collected on this site and we never sell, rent or share your personal information to any third parties under any circumstances. Across our business, around the world, we will only collect, store and use your personal information for defined purposes and to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. All information collected and kept will remain confidential.
Information we may request includes your name, e-mail address, phone number, shipping & billing address, credit card details, customer preference information as well as other similar personal information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order or credit card transaction, this contact information may be used to contact the buyer or to get approval from the merchant bank.
When you visit a particular page on the site, our servers log your Internet Protocol (IP) address and the address of a referring web site, if any. IP addresses are not linked to personally identifiable information. We collect this information to enhance the quality of your experience during your visit to this site and gather broad demographic information for aggregate use. We will not sell or rent this information to any third parties
We outsource our shipment and credit card processing to a third party shipping companies and a credit card processing company to bill buyers for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
When you visit our site, you will be assigned a permanent "cookie" (a small text file) to be stored on your computer's hard drive. The purpose of the cookie is to identify you when you visit this Site so we can enhance and customize your online shopping experience. You can choose to browse on our site without cookies, but without these identifier files you will not be able to complete a purchase or take advantage of certain features of this Site. These features include storing your shopping cart for later use and, in the future, providing a more personalized shopping experience. Our use of this technology does not mean that we automatically know any information about you. We have no desire or intent to infringe on your privacy while browsing our site.
We are committed to data security with respect to information collected on our site. We offer the industry standard security measures available through your browser called SSL encryption. Your information is protected both online and off-line.
PRODUCT RATINGS AND REVIEWS
Wine-Street.Com provides a product-rating feature that allows customers to rate the quality of the product. Our review system also allows customers to leave written comments to further elaborate their experiences with the product. All ratings and review comments are pre-screened by a moderator before posting to the site. The moderator may choose to disregard or eliminate comments that do not meet the guidelines. Guidelines include that all comments are truthful and non-offensive. Guidelines do not permit the posting of personal information or information for the purpose of personal gain. All posted rating information and review comments are viewable to all customers browsing our site.
Periodically, we may send you newsletter about our various products and services, or other products and services we feel may be of interest to you. Only Wine-Street.com will send you these direct mailings. If you do not want to be included on our newsletter mailing list, simply un-check any communications subscription at the time of completing your online order. All communications are sent via email and come with remove link feature should you decide to cancel the subscription.
Shipping rate are establish with our delivery partner. On Wine-Street.Com, before to placing an order, you have the possibility to realize a quote to know the shipping rate. This price comes with handling and packaging.
You must be at least 21 years of age to order alcoholic beverages. Additionally, all shipments of alcoholic beverages within the United States require an adult's signature at the time of delivery. Of course, orders for non-alcoholic items (glassware, wine storage accessories, etc.) are not restricted to certain states and can be shipped throughout the United States.
Wine-Street.COm will arrange for shipment on behalf of our customer, to an address specified by our customer, provided that Wine-Street.Com in its sole judgement believes that such shipment will not subject Wine-Street.Com to the risk of any sort of legal action or other harm.
If you received products that were damaged during transit, we will be happy to replace them. We may require you to hold on to the damaged items while we process a damage claim with the carrier. Please contact us before disposing of any damaged items.
INCORRECT OR MISSING ITEMS
Although the occasion is rare, if we made a packing error, we would like to resolve it for you! If you received products you did not order, or if you find that items are missing from your order, we are happy to assist you with a replacement order. In the event that we shipped you incorrect items, we may also require you to hold on to those items and the existing packaging so that we can arrange for a return pick up. Please contact us before disposing of any items
TO CONTACT US
Please visit our CONTACT US area and submit your issue - including which items in your order were effected and a description of the problem - using the "Ask a Question" form provided.
When an order is returned to our warehouse after several delivery attempts at the address provided by the customer, we are always happy to reship the order. Please contact us and we will assist you with the reshipment arrangements.
Please note, if the missed delivery and return to our warehouse was not due to any error on the part of Wine.com or the carrier, we will charge our standard rate to cover the costs of the reshipping. This charge will be the same as the original shipping charge as noted in the original email confirmation.
At Wine-Street.Com, your satisfaction is very important to us. We are committed to delivering your product in excellent condition and in a timely manner. We provide delivery estimates for you in the shopping cart at the "Confirm Order" stage and provide shipping options and applicable charges at that time. Order processing time is contingent upon credit card authorization, and does not include weekends or holidays.
If you are dissatisfied in any way with your purchase, please contact us within 15 days of your purchase date by visiting oour CONTACT US area and submitting your issue using the "Ask a Question" form provided. We would like the opportunity to correct the situation. Following wine-trade traditions, all bottles ten years or older are purchased at the buyer's risk.
MERCHANDISE DAMAGED IN SHIPPING
It is unusual to receive a damaged product from Wine.com. However, in the event you do experience a problem with a shipment, please contact us within 15 days of your purchase date by visiting ou CONTACT US area and submitting your issue using the "Ask a Question" form provided. We may require you to return any unopened bottles to us for quality control information and will determine this once contacted. At our discretion we may offer a replacement, a discount, a refund or an account credit to be used for a later purchase.
RETURNS AND SHIPPING CHARGES
Returns for refund will be processed less the original shipping, handling and packaging charges, and return shipping, handling and packaging charges.
On rare occasions, a chosen vintage of a wine may sell out or be replaced by a new release after your order is placed. In such cases, Wine-Street.Com.com will substitute with the available vintage. Please be assured we do not substitute with a different type, varietal or winery. We will only substitute with a vintage for the same type, varietal and winery. If you feel we made an incorrect substitution, please contact us so we can better assist you.
SUMMER AND WINTER PROCESS
Unless you live on the West Coast, we strongly discourage you from selecting "Ground Service" as your shipping method. During the winter and summer months, weather conditions (temperature) and longer delivery times can often result in the spoilage of your order. It doesn't make sense to invest in fine wines and then take the chance of ruining them due environmental factors during transit (faster and safer delivery generally isn't much more expensive). We don't make an additional profit on accelerated delivery, but we frequently recommend faster shipping options to our customers outside the West Coast.
Every order will be process during Business Days within 48 hours.