If you received products that were damaged during transit, we will be happy to replace them. We may require you to hold on to the damaged items while we process a damage claim with the carrier. Please contact us before disposing of any damaged items.
TO CONTACT US
Please visit our CONTACT US area and submit your issue - including which items in your order were effected and a description of the problem - using the "Ask a Question" form provided.
When an order is returned to our warehouse after several delivery attempts at the address provided by the customer, we are always happy to reship the order. Please contact us and we will assist you with the reshipment arrangements.
Please note, if the missed delivery and return to our warehouse was not due to any error on the part of Wine.com or the carrier, we will charge our standard rate to cover the costs of the reshipping. This charge will be the same as the original shipping charge as noted in the original email confirmation.
At Wine-Street.Com, your satisfaction is very important to us. We are committed to delivering your product in excellent condition and in a timely manner. We provide delivery estimates for you in the shopping cart at the "Confirm Order" stage and provide shipping options and applicable charges at that time. Order processing time is contingent upon credit card authorization, and does not include weekends or holidays.
If you are dissatisfied in any way with your purchase, please contact us within 15 days of your purchase date by visiting oour CONTACT US area and submitting your issue using the "Ask a Question" form provided. We would like the opportunity to correct the situation. Following wine-trade traditions, all bottles ten years or older are purchased at the buyer's risk.
MERCHANDISE DAMAGED IN SHIPPING
It is unusual to receive a damaged product from Wine.com. However, in the event you do experience a problem with a shipment, please contact us within 15 days of your purchase date by visiting ou CONTACT US area and submitting your issue using the "Ask a Question" form provided. We may require you to return any unopened bottles to us for quality control information and will determine this once contacted. At our discretion we may offer a replacement, a discount, a refund or an account credit to be used for a later purchase.
RETURNS AND SHIPPING CHARGES
Returns for refund will be processed less the original shipping, handling and packaging charges, and return shipping, handling and packaging charges.
On rare occasions, a chosen vintage of a wine may sell out or be replaced by a new release after your order is placed. In such cases, Wine-Street.Com.com will substitute with the available vintage. Please be assured we do not substitute with a different type, varietal or winery. We will only substitute with a vintage for the same type, varietal and winery. If you feel we made an incorrect substitution, please contact us so we can better assist you.
CLOSE-OUT / AS IS
When a product is marked Close-Out or AS IS, products won't be refundable or exchange for any reason.